At Swan Radiology, we are committed to protecting your privacy and handling your personal information with care, confidentiality, and professionalism. We understand the importance of safeguarding your personal and health information and are dedicated to maintaining the highest standards of privacy in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact our clinic, or access our diagnostic imaging services.
Information We Collect
We may collect personal information that is necessary to provide our services, including but not limited to:
- Full name
- Date of birth
- Contact information, including phone number and email address
- Residential address
- Medicare and health insurance details (where applicable)
- Referring healthcare provider information
- Medical history relevant to your examination
- Imaging referrals and examination records
- Payment and billing information where required
We may also collect non-personal information such as browser type, device information, IP address, and website usage data to improve the performance and security of our website.
How We Use Your Information
The information we collect is used to:
- Provide diagnostic imaging and related healthcare services
- Schedule and manage appointments
- Communicate with patients regarding appointments and examination preparation
- Deliver imaging reports to authorised referring healthcare professionals
- Process billing and administrative requirements
- Improve our services and patient experience
- Respond to enquiries submitted through our website
- Meet our legal and regulatory obligations
We only collect information that is reasonably necessary for the delivery of our healthcare services.
Sharing Your Information
Your personal information will only be disclosed where necessary to provide your care or where required by law.
Information may be shared with:
- Referring general practitioners and medical specialists
- Authorised healthcare professionals involved in your care
- Medicare, private health insurers, or approved payment providers
- Trusted service providers who assist in operating our business under strict confidentiality obligations
- Government authorities where disclosure is required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
Swan Radiology takes appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.
Our systems are designed to maintain the confidentiality and integrity of patient information, and access is restricted to authorised personnel who require the information to perform their duties.
While we strive to maintain the highest level of security, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve website functionality.
These technologies may collect anonymous information regarding how visitors interact with our website. You may choose to disable cookies through your browser settings; however, doing so may affect certain website features.
Third-Party Services
Our website may contain links to external websites or use third-party services such as online appointment booking, maps, or analytics providers.
These third-party services operate independently, and Swan Radiology is not responsible for their privacy practices. We encourage users to review the privacy policies of any external websites they visit.
Access and Correction
You may request access to the personal information we hold about you or request corrections if you believe any information is inaccurate, incomplete, or outdated.
Where permitted by law, we will respond to such requests within a reasonable timeframe.
Children’s Privacy
Our services may be provided to patients under the age of 18 with the consent or involvement of a parent, guardian, or authorised healthcare professional where required. We take appropriate care to protect the privacy of all patients, including children.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our services, legal requirements, or business practices. Any updated version will be published on this website and will become effective upon publication.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Swan Radiology
Address:
215 Belmont Avenue, Cloverdale WA 6105, Australia
Phone:
(08) 6288 0099
Fax:
(08) 6289 0099
Email:
admin@swanradiology.com.au
Business Hours:
Monday – Friday: 8:30 AM – 5:00 PM